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Returns & Refund Policy

At Nacavere, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You can return any item within 14 days of receiving your order for a refund or exchange, provided the item is unused, in its original condition, and includes all packaging and tags.
• Custom or personalized items are non-returnable unless they are faulty or damaged.
• To initiate a return, please contact our customer service team at [email/contact information].

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days, and the funds will be returned to your original payment method.
• Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item was faulty or damaged upon receipt.

Damaged or Faulty Items

• If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement or full refund, including shipping costs.

For any questions or further assistance, feel free to contact us. We’re here to make your shopping experience as smooth as possible!